You may be able to reschedule your appointment if your flight is cancelled. You may be asked to provide evidence of your flight details.

Appointments cancelled within 7 days of the scheduled time will not be refunded.
Missed appointments will not be refunded.
Appointments cancelled over 7 days before the scheduled time may receive a refund. 

An admin or processing fee may be retained on any refund given.

To cancel reschedule your appointment please complete the below form.